CIO Review>>Magazine>>December - 2013 issue

Eastern Software Systems: A Trendsetter in the ERP Space

By Pankaj Kundwani
Wednesday, December 18, 2013

Pankaj Kundwani
ERP solutions have revolutionized the way organizations conducted business. Even though it has a well established market, the expectations of the users have changed over the years and they increasingly demand ERPs which go beyond the traditional ERPs in terms of functionality. Users expect functionality like Workflow management, Document Management, Statutory interfaces and Business Intelligence to be a part of the basic offering. At the same time they want it to be compatible to the rapidly evolving mobility platforms. While these expectations are on the rise, the budgets are not. These demands put tremendous pressure on R&D and Product Development costs, creating multiple technological and financial challenges for an ERP company to address.

In the nineties when the entire Indian Software Industry was focusing on Services only, the Delhi based company; Eastern Software Systems (ESS) was one of the first in India which dreamt of developing a Software Product. Having an aim to develop an ERP product, the company was scoffed by the Global players. People were unsure whether a product like ERP with great complexities and magnitude could be really developed by an Indian software company. Then ESS entered the SME market, which was entirely a new paradigm as no one thought that the SME segment can buy an ERP. Today many big players are trying to make inroads into the same. Rubbishing all the comments/scoffs from the competitors, ESS’s product “ebizframe” today runs successfully across 25+ countries including a number of countries in Africa, a market where people were and are scared to get into.“Though ESS is a mid-size company, we have been a trendsetter and a role model for a lot of companies in India. We were the first to launch a completely web enabled ERP and also became the first company to launch ERP on a SaaS model way back in 1999” says Sanjay Agarwala, Co-founder and Managing Director, Eastern Software Systems.

Serving IT needs of customers across-the-board
Founded in 1990, ESS responds to the unique challenges and opportunities that are associated with providing high quality IT solutions in the extremely competitive business environment of today. Its internet based ERP software has helped many companies transform themselves from non-integrated units with scattered islands of information into an integrated strong global company managing the entire operations from a single location. ebizframe is the leading web based ERP software in India and Africa market supporting multi-company, multi-location and multi-currency operations and has been successfully implemented by over 800 customers in more than 20 industry verticals spread across more than 25 countries.

Taking a call on capitalizing company’s reach spread across Africa, Middle East and Europe, ESS realized the need to offer solutions to different IT needs of wide-ranging customers. For this ESS identified Partners across the Globe with good Software Products and decided to offer these Partner products, such as Document Management, Hospital Management, Mobile based Sales Force Automation, Utility Billing, BPM and Courts Automation. It also provides Hardware and Hardware based solutions (Security solutions, High Availability and DR solutions) to the Clients. The ADM services is one of key Business Lines of ESS beyond Enterprise Solutions, offering Custom Application Development Services to its Clients globally. It provides Web Portal Development (e-commerce, Social Networking), Mobility solutions, Custom Applications and Product Development. These Services even helps ESS to meet the Custom Applications requirements of organization’s ERP Customers.

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