Cloud applications market is growing at a rapid pace. By 2019, cloud applications subscription revenues are expected to be over 30 percent of the total addressable market opportunity. The tectonic shift in IT solution delivery from on-premise to cloud based subscription offerings is accelerating.This new reality is driving sweeping transformation particularly in traditional hardware and software companies. In this cloud game, Oracle has some aces in the hole to play against its competitors: its broad application portfolio and its hyper-converged infrastructure. Oracle hardware business gives it an edge in enabling customers to shift seamlessly between on-premise and cloud infrastructure, and its strength in financial and other business-critical software is a natural attraction for customers looking to move their apps to the cloud. Though Oracle does direct sales with few of their corporate, they primarily focus on increasing their sales via Channels. Being partner oriented organization; they evaluate the feedbacks and suggestions and groom their products according to industry needs. They also consider customers in emerging economies and selling to small and midsize clienteles. They also invest considerable amount on introducing various processes and systems to enable and optimize the sales via channels.

mcIntellect Group of Companies, headquartered in Chennai, is a “Gold Partner” for Oracle and acts as a Direct Agent for Oracle Shared Services. The company predominantly focuses on support contracts i.e., Oracle license renewals (database, middleware and on Apps) and on Oracle hardware support renewal. mcIntellect has success stories on Oracle implementation, migration and ERP support. mcIntellect ensures that its client’s CAPEX and OPEX items are under direct support of Oracle. “Companies that share history make history – that is definitely the case with mcIntellect and Oracle. We have Oracle as a practice in our organization from 2014 onwards and have designed deployed and maintained Oracle solutions for our corporate. The scope of Oracle solutions is in abundance. The solutions cover Database, Middleware and Applications while having Hardware technology,” says Chandar R (Fondly known as “RC”), Founder & Director, mcIntellect Group of Companies.

Value Added Service
Customers today have different expectations from cloud solutions. They are purchasing a service and even a business outcome. Hence, performance must be flawless: all day, every day, regardless of load or volume. This is a herculean task when multiplied across tens of thousands of customers. Clients also expect cloud solutions to be easy – easy to buy, implement, run, use, own, and upgrade. mcIntellect provides expert advice and a tremendously high level of professionalism, acting as its client’s extended IT arm to allow its clients to focus on their core business while it handles their IT operations.

“We differentiate ourselves not only by providing a higher level of service but by adding different levels of service based upon our client’s business models. Based upon our client’s IT purchase budget, the level of involvement we showcase on reducing their IT expenditures is enormous. We understand our client business model, their vision and mission, and enhance our support by adding quality people on their system (FMS). We introduce various proven IT processes and maintain the same on behalf of client while ensuring speed of service or delivery. We always consider our customer’s perspective and we see our businesses through the eyes of our clients. By foreseeing how our solutions and services will benefit our clients, we engage ourselves with our clients and own their IT budgets. Our clients always have the belief that “mcIntellect will help and not sell”,” shares RC.

He adds, “Soliciting honest feedback through surveys on regular basis allows us to keep our finger on the pulse of our customers’ needs in their journey with us and it is also an opportunity to monitor our own brand’s identity in the market place. Businesses with unforgettable customer experiences are more likely to benefit from word-of-mouth referrals and positive reviews. Most importantly, memorable customer experience models aim to deliver unexpected intangible value that cannot be packaged or sold.”

mcIntellect as a group, covers the entire IT topology from Infra services to software development and on DCCC (Data Center Construction Consulting ) which only major market players do. Considering this gap on medium size companies, mcIntellect has clear vertical based operations with adequate senior members in the team. Right from SI/NI, to storage and security and covering server plus asset management, the company has increased its services revenue (especially on AMC & FMS). On the other hand, mcIntellect handles both products and projects (covering OpenSource) to address corporate requirements.

“By providing appropriate solutions on need basis, we ensure that our clients purchase the right product/solution which suits their IT budgets. By allowing mcIntellect as “IT consultant”, our clients get clarity on available various products and services in the market. On behalf of our clients we compare products/solutions and give our honest opinions to clients. Since we understand our clients’ business models, we are in a position to suggest the right product/solutions to our clients,” says RC.

Facility Management
Core business functions are defined as activities and services that customers pay for, or benefit from. Re-directing resources from non-core activities to core business activities is the fundamental revenue and market reason for outsourcing. Sometimes, outsourcing of facility services creates greater synergy between the company and the contractor. This can derive from shared market advantage or shared costs and risks. A facility management company and a mechanical maintenance services company often have common customers. So an opportunity can be created for each company to market jointly or individually for the benefit of both. The ability to expand each other's market share is a powerful strategic advantage that can expand opportunities for both parties. The partnering of these two types of companies can lead to the development or expansion of products or services with the costs and risks associated with development shared jointly. Actually, the scale of benefits is limited only by the vision or the egos of the partnering companies.

“It is really helpful to have a handshake with leading OEM (Original Equipment Manufacturer). It is all proven successful methodology and can be used as a gate pass to enter corporate segment. More than selling products or solutions to clients we can engage ourselves with our clients on consulting mode which enables easy access to client’s processes and people. By providing warranty management and post warranty management to our client we get an opportunity to prove our services capabilities which results on long-term association with our clients. It is easy for us to engage ourselves with our client on services mode and then move towards IT consulting which is a mutual beneficial business model. Certain OEMs also provide us leads and they do utilize our expertise on certain projects (especially outside India) which reflects on our top line increments,” explains RC.

Moving towards global market, mcIntellect plans to start its US operations by December 2016 on three major verticals: Mobile app development, Oracle as a practice and on staff augmentation. “The IP of mcIntellect will be the products which are under construction with world class architecture,” signs off RC.