The increase in growth of tech support companies serving customers has been tremendous in the recent past. The growth can be attributed to the increasing realization among individuals about the value of third party Technical Services. Obtaining assistance from the manufacturers and external tech support companies prove to be heavy on the pockets. The problem doubles when apt services are not received. Hence, SupportMart was established to give users a suitable alternative. Primarily, addressing the technology clutters smoothly has been the focus of the company since it started functioning. It is ‘powered by solutions’ and wishes at empowering users with the same. From having been crowned with the different ISO certifications to becoming a member of NASSCOM in a short span of over five years showcases it’s potential to satisfy customers in its own unique ways.

Scaling Tech Support to New Heights
Founded by Amitoz Singh and headquartered in Gurgaon, India with corporate offices in New York (US) & London (UK), SupportMart is a globally acclaimed provider of technical services to consumers and businesses. The legitimate services are extended directly to the home users and tech-professionals, small and medium-sized businesses (SMBs) as well as big enterprises. Its prime motive is to address the technical glitches in computers of all types – table PCs/laptops/ultra-books, antivirus & other security software, printers, Internet browsers and other peripheral devices that encompass technology. Additionally, assistance is delivered for crumbling the issues irrespective of the brand and several result driven measures are taken to combat the troublesome issues met by users.

Ashish Khanna, the President (Marketing & Business Development) of the company says, “Customers want instant response, resolutions and shun the idea of being put on hold for large durations when on call. The more the service providers are swift in assisting, the more value they create for clients”. Consecutively, SupportMart aims at bridging the large gap present between technology glitches and the available solutions. With to-the-point solution depending on the issue, instant response, time bound solution, optimized fixes, online assistance, on-site support, service for hardware and software, premium resolutions, and comprehensive recovery procedures; the company’s professionals mitigates the general pain points of the support services and distinguishes itself from the auxiliaries in the market.

Leveraging the Patented SMARTPlus Tool
The new version of SMART, i.e. the SMART Plus is an eminent and cloud-based patented software that has been developed for use by SupportMart certified technicians to enhance client experience and delight them yet more. The in-house product provides step-by-step guidance and full remote access for resolving the complex technology issues. It also gives actionable insights for providing non-stop optimization. Its remote tools go beyond the traditional method, allowing the technicians to browse and provide guidance to drive diagnostic procedures, render measures to combat tech issues, fix errors instantly on the other applications of the customer’s device.

Its powerful data analysis and several customer satisfaction metrics tools track each step of every support interaction made between customer and technician. The scorecards and dashboards of the proprietary software help spotlight best processes, detect and remove bottlenecks, and even pinpoint flaws in the products being supported. Most significantly, it helps in turning information into insight, and insight into action.

The advanced SMART software, SMART Plus has been devised to enhance user experience whilst obtaining tech solutions. It is a platform that has taken clients’ satisfaction to new heights, giving them the WOW experience with the services delivered. Adding to its glory is the ‘automated feature of tech solutions’ that has been equipped with it. Things have been modified to the next-generation level that endows users to get solutions at an ease of a single mouse click. About 80 percent of the solutions can be obtained once a user signs up with SupportMart services. It is only for the remaining 20 percent of tech glitches that implicates severity that initiating a telephonic conversation with the experts is required.

SupportMart’s Future Highlights
It is estimated that by the year 2020 the Internet of Things (IoT),which associates almost every object to the Internet turning them smart in nature will have over 50 billion entities connected to the Internet. Following this prediction, SupportMart aims at starting IoT services plus plans to take its tech support business to a completely new level by extending its white label services, smart solutions, and premium quality services in the nearby future. The strategy is to empower the world’s populace with effective technology solutions. The SupportMart certified technicians are toiling day and night to make the planned services a huge success.

Testimonial
About a few days ago when a bug called Superfish allowing illegal access to the systems’ data was found on some machines of Lenovo, SupportMart assisted us in devising a fix for it”, says a dignitary from Lenovo-one of the many clients of SupportMart.