October - 2016 Issue
Cover Story
The global market for Customer Relationship Management (CRM) Software market is projected to reach US$48.4 billion by 2020. The Indian market can be as big as a 5B by 2020. Opportunities available for Indian players are about 25 percent of this. But, that segment will grow. Also, as they mature,...
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Company Spotlight
A number of organizations do not see the importance or the value of providing employees in the sales and customer support, the type of...
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In My Opinion
All of us have so often heard of CRM and how this practice is a must have for our business. Organizations are busy gathering and...
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20 Most Promising CRM Solution Providers 2016
Connecting with the customer is considered the most important factor for the sales person to win an engagement, be it connecting to his...
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Gartner forecasts that CRM is growing to become a $36.5 billion market worldwide by 2017. And it has been gaining momentum in India as...
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In today’s business realm, CRM (Customer Relationship Management) has a pivotal role and enterprises, irrespective of their size, adopt...
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CIO Insights
How likely is it that you would recommend [brand] to a friend or colleague?” How many times are you asked that a week? The 0-10...
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Technological advancements in mobile phones today, have taken customer experience to a different level. In the financial sector,...
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In the era of media explosion, consumers are being bombarded by messages and advertisements 24/7 across all media and channels. Companies...
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Recently I have been advising a startup called Quantum Metric on their go to market strategy. Their product allows companies to quickly...
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CXO Insights
Digital technologies are fundamentally reshaping our environments, and more importantly that of our customers. To serve our customers and...
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Over the past few years, the scope of CRM has gradually been elevated to cover various facets of the customer’s behavior. We have...
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The most common misnomer in business is that customer acquisition is king. While it’s clearly important to drive cost-efficient...
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Customer experience is not just influenced by the quality of the product or the service that one delivers but also how an enterprise...
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CXO Insights
The Technologically Enabled Power Grid -...
By Vijayan SR, Asst Vice President- Grid Automation, Power Grids Division, ABB India
Effective Approach to Attain Desired Automation
By Anand Sahay, CEO, Xebia Group
Workplace Productivity as a Service (WPaaS)